What is PetsiBox?
PetsiBox is the ultimate subscription box for your pet. Each box is supplied with all natural ingredient treats, top quality toys, and care essentials. We only work with the top brands who share our value eco-friendly, sustainable, and low carbon paw print. We also provide special promo codes to high quality pet insurance from Spokk. We have plans every 2 months or bi-monthly, or seasonal boxes. Products may vary.

When can I expect to get my monthly box?
Boxes will be shipped out within the first two weeks of the month sequence of your plan. Once shipped, you will receive an email or SMS (whichever you prefer) with a tracking link and estimated delivery date. You can always check out the status of your box on your Account Page as well.

Here is what you can expect once box is shipped:

  • In the 48 Contiguous US States, it’ll take about 5-8 business days for delivery. 
  • Outside Contiguous US & Canada: it’ll take about 8-12 business days and may be longer for American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands.

When will I be charged?
You will be charged for your first box as soon as you sign up. After that, the billing date will be on every 15th or 20th of the month based on your plan. If you are unsure of your billing date, you can review your account to see your next charges. If you want to change your billing date, please contact us at info@petsibox.com.

Do you have a satisfaction guarantee?
Yes we do! We have a 100% Satisfaction Guaranteed for your Petsibox! We love pets and want to make sure that they are satisfied with all our products and services. For any questions or concerns, you may contact us at info@petsibox.com.

Items from your Petsibox cannot be returned. If your pet did not like any of our products, please contact us at info@petsibox.com.

How do I cancel?
We will be sad to see you go. If you would like to cancel your membership, you must do so before the next bill date or you will continue to be billed for the following season's box (Seasonal Members) or next 4 boxes (Annual Members). There are no cancellation fees. Just log into your account and go to the cancel option. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle. You will receive a confirmation email after you have canceled. Annual Membership cancellation requests will go into effect at the end of the annual term. Annual Memberships pre-pay for 4 boxes and are non-refundable.

When will I receive my first box?
For new customers in the 48 contiguous states, boxes will be instantly processed. It takes about 2-3 business days to ship and an additional 2-8 business days to arrive. For our Alaskan, Hawaiian and Canadian friends, it usually takes 2-3 business days to ship and an additional 4-12 business days to arrive. It may take longer for American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and U.S. Virgin Islands.

What is your return or exchange policy?
We do not process the return or exchange of any complete PetsiBox. If you or your pet are unsatisfied for any reason, contact us at info@petsibox.com so we can make it right. We ask that you share any unwanted items with a furry friend or donate them to your favorite shelter or rescue center.

How do I update my account and subscription?
You can make many changes to your subscription on your account page. Subscription information needs to be updated before the end of the current month for them to be applied for the next shipped box. Please log in to your account on petsibox.com with your username and password to edit your account.